Effective from December 15, 2021 the following conditions of entry will apply for patients and visitors to the Launceston Health Hub.
Any person experiencing cough, cold and/or flu-like symptoms will not be permitted to enter the Health Hub building.
Patients with these symptoms can book into the Launceston Respiratory Clinic for a face-to-face consultation, at no charge.
A telehealth appointment can be made at the Launceston Medical Centre for patients who are COVID positive and those deemed ‘Close Contacts’.
COVID positive patients can book a F2F appointment at the Launceston Respiratory Clinic if a physical examination is needed.
Any person who has tested positive to COVID in the past 14 days, will be required to have an telehealth appointment prior to any face-to-face appointments being made. Due to increased risk factors, the face-to-face appointment will be made at the discretion of the treating practitioner.
All patients and visitors to our building will have their temperature taken upon entry and are required to check in via the Check in Tas app.
A mask must be worn by anyone aged 12 and over (surgical preferred).
Children aged 5-12 are encouraged to wear a mask, however this is at the discretion of their parent.
One surgical mask per patient can be provided.
A maximum of one support person is permitted per appointment (excluding young children)
Patients may be asked to wait in their car if there is an unexpected delay to the appointment time.
Our practice has a Zero Tolerance policy towards abuse of any kind. We ask for kindness and understanding as we endeavour to keep our practice safe for our staff, visitors and patients.
To keep our staff and patients well Launceston Medical Centre is currently not seeing patients with cold and flu symptoms (including runny nose, sore throat, cough or fever). Patients who have attended the practice previously have the option of booking a telehealth appointment with their regular GP.
Alternatively, any patient experiencing these symptoms can book in for a FREE consultation at the Launceston Respiratory Clinic which is located right next door to us. In addition to COVID testing, prescriptions, general advice and medical certificates can be provided.
On March 13th 2020, Medicare via the federal government introduced bulk-billed telehealth item numbers for practices that can be used for patients who meet certain criteria (please see below for more detail).
Our online booking platform, Hotdoc can be used for booking these appointments and will ask several questions to identify whether you are eligible.
Several of our doctors will also be undergoing self-isolation.
This coming week Dr Daniel Kirk, Dr Min Giffard and Dr Jaclyn O’Keefe will only be providing telehealth options from home. Other doctors will offer telehealth from the practice.
Reasons for this include recent travel and some of them having vulnerable people at home and within their own families.
In order to provide the best continuity of care possible we have worked with our IT and phone providers to establish secure, remote access to our software for these doctors.
Patients who are already booked with these doctors will be contacted by our reception team to offer the following alternatives:
Having a telehealth appointment at the same day and time with the original doctor. (If patients don’t meet the criteria our standard practice fee would be applied. Unfortunately a Medicare rebate will not apply. We are continuing to lobby for broader criteria)
Rescheduling the appointment for the same doctor at a later date.
Seeing an alternative doctor at a similar time.
People in home isolation or quarantine as a result of the coronavirus, and those at high risk of complications if exposed to it, will be eligible for bulk-billed telehealth consultations with doctors, nurses and mental-health professionals.
people with chronic health conditions or whose immune system is compromised
parents with new babies
What software is required?
In addition to your phone call your doctor may require you to switch to video by either FaceTime or WhatsApp.
Our doctors will call you on the number provided, at the booked time. It would be good prior to your phone call if you could install either FaceTime or WhatsApp on your phone in case they if needed. If this isn’t possible don’t worry as a phone call can work.
Please ensure your phone is on, charged and that you have good connection available to conduct the call.
Is it still safe to visit the Launceston Health Hub?
Yes. Our number one priority is both staff and patient safety. As such we have instituted the following changes:
All phone calls and online bookings are screened to ensure no cough, fever, cold and flu symptoms.
Those with symptoms or a fever are only seen after hours in separate waiting rooms, in dedicated consultation rooms, with a doctor in full personal protective equipment.
Every patient has their temperature checked by a staff member wearing a face mask.
Physical changes to our reception and waiting rooms encouraging social distancing.
We’d also like to take this opportunity to thank our patients for the overwhelming support and understanding during this time.
As you can imagine, we are experiencing exceptionally high volumes of calls and enquiries and apologise for the occasions where our call waiting times may be a little longer than usual.